Frequently Asked Questions
Why shop at Blue Spur Milk and Honey?
At Blue Spur Milk and Honey, we believe the little things can make everyday life feel more special. That's why we carefully select products that bring beauty, comfort, and practicality into your home and daily rituals.
As a proudly New Zealand owned business, we're passionate about offering thoughtfully chosen pieces that we would happily welcome into our own homes. Whether you're treating yourself or choosing a meaningful gift, we want every order to feel like a lovely discovery.
Are your products eco friendly?
Thoughtful living is at the heart of what we do. When making products for our collection, we make quality items that are designed to be enjoyed. Many of our products last for a long time.
The goat's milk, bees wax, honey and medicinal plants in our products are made with raw materials from our own farm. All our products are made with environmentally conscious, sustainable materials and no plastic is used.
Are your packaging materials recyclable?
Yes, we use recyclable packaging materials to help reduce waste and encourage more mindful consumption. Our lip balm, deodorant, and salve containers are made from paperboard and are home compostable.
All Blue Spur Milk and Honey packaging for postage is also home compostable. We believe that thoughtful choices extend beyond the products themselves, so we're always looking for ways to improve our packaging and lessen our environmental impact. We also encourage our customers to compost, reuse or recycle packaging whenever they can.
Where are your products made?
Our products are made right here on our farm on the West Coast of New Zealand. Other raw materials are ethically sourced from trusted suppliers in New Zealand.
At Blue Spur Milk and Honey, we choose our materials for their quality and use organic products where possible.
How much does shipping cost?
We offer free shipping for orders over $75 in New Zealand. Shipping costs are calculated at checkout based on your location.
We work hard to keep shipping affordable while ensuring your purchases arrive safely and beautifully packaged. Any shipping promotions or free shipping offers will always be clearly displayed on our website.
For more information, please visit our Shipping information page.
Can I return my products?
We want you to be delighted with your purchase.
If something isn't quite right, please get in touch and we'll do our best to help. We understand that online shopping isn't always perfect, and we're committed to making the process as easy and straightforward as possible.
For full details on return eligibility and timeframes, please see our Refund Policy.
Are you a New Zealand-owned business?
Yes, Blue Spur Milk and Honey is proudly New Zealand owned and operated.
We are inspired by a love of nature, our environment, thoughtful gifting, and everyday moments that bring comfort and connection. Supporting local customers and building genuine relationships with our community is something we value deeply.
How can I contact you?
We'd love to hear from you.
Whether you have a question about a product, need help with an order, or simply want to get in touch, we're here to help. Visit our Contact Us page and we'll respond as soon as we can.